CUSTOMER CARE

Policies:

 

Shipping Policy for HERCULES PRODUCTS, INC.

 

1. Introduction

Thank you for choosing HERCULES PRODUCTS, INC. for your business service supply needs. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website or through our services.

2. Shipping Methods and Delivery Times

Shipping Methods: We offer the following shipping methods: UPS Ground, Common Carrier.

Delivery Times: Estimated delivery times are as follows:

UPS Ground: 7 business days

Common Carrier (pallet quantity) 10 business days

Delivery times are estimates and may vary based on your location and the availability of items.

3. Shipping Costs

Shipping Charges:  Shipping costs are calculated based on the weight, dimensions of the package, and delivery location. The total shipping cost will be displayed at checkout before you confirm your order.

Free Shipping:  We offer free shipping some orders.

4. Order Processing

Processing Time: Orders are typically processed within 4 business hours. Orders placed on weekends or holidays will be processed on the next business day.

Order Confirmation: Once your order is processed, you will receive an order confirmation email.

5. Tracking Your Order

Tracking Information: After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.

6. Shipping Address

Address Accuracy: Please ensure that your shipping address is accurate and complete. Hercules Products, Inc. is not responsible for delays or lost shipments due to incorrect or incomplete addresses.

Address Changes: If you need to change your shipping address, please contact our customer service team as soon as possible. Changes cannot be guaranteed once an order has been processed.

7. Delivery Issues

Lost or Damaged Shipments: If your shipment is lost or damaged during transit, please contact us within 7 days of receiving your order. We will work with the carrier to resolve the issue and arrange for a replacement or refund if necessary.

Delivery Delays: While we strive to ensure timely delivery, Hercules Products, Inc.is not responsible for delays caused by the carrier or unforeseen circumstances.

8. International Shipping Availability:

We currently only ship within the United States.

Customs Duties and Taxes: For international orders, customs duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping cost.

9. Returns and Exchanges

Return Shipping: If you need to return a product, refer to our Return Policy for instructions on how to return items and any applicable return shipping costs.

10. Contact Us

If you have any questions about our shipping policies or need assistance with your order, please contact us at:

Email: Service@HerculesProducts.biz

Phone: 770-303-0878

Address: 6596 New Peachtree Rd., Doraville, GA   30340

Thank you for shopping with Hercules Products, Inc. We appreciate your business and look forward to serving you.

Sincerely,

HERCULES PRODUCTS, INC

---------------------------------------------------------------------------------------------------------------------------------

Return Policy for HERCULES PRODUCTS, INC.:

 

Thank you for choosing HERCULES PRODUCTS, INC. for your business service supply needs. We strive to provide high-quality products and services. This Return Policy outlines the conditions under which returns and exchanges are accepted.

 Eligibility for Returns:

Products Eligible for Return:  Products with manufacturing defects.

Timeframe for Returns:  Returns must be initiated within 30 days of receipt.

Condition of Products: Products must be in their original packaging.

Non-Eligible Items

The following items are not eligible for return: opened containers, damaged containers, soiled containers, partial cases.

 

Return Process

Initiate a Return: Contact our customer service team at 770-303-0878 to request a Return Authorization (RA) number.

Prepare the Return: Include the RA number and a copy of your purchase receipt in the return package.

Return Shipping: Ship the return to Hercules Products, Inc., 6596 New Peachtree Rd., Doraville, GA   30340.  Customer is responsible for return shipping costs.

 

Refunds and Exchanges

Refunds: Upon receipt and inspection of the returned item, a refund will be processed to your original method of payment within 30 business days. A restocking fee of 25% may apply.

Exchanges: If you wish to exchange a product, please return the original item and place a new order for the replacement. For exchanges, the customer is responsible for all shipping costs.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team within 7 business days of receipt. We will provide instructions for returning the defective item and arranging for a replacement or refund.

Contact Information

For any questions or to initiate a return, please contact us at:

Email:  Service@HerculesProducts.biz

Phone: 770-303-0878

Address: 6596 New Peachtree Rd., Doraville, GA   30340

Changes to This Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all returns processed after the effective date.

Thank you for your understanding and cooperation.

Sincerely,

Hercules Products, Inc.

6596 New Peachtree Rd., Doraville, GA   30340

770-303-0878

-----------------------------------------------------------------------------------------------------------------------

Privacy Policy for HERCULES PRODUCTS, INC.

​

1. Introduction

At HERCULES PRODUCTS, INC. we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [HerculesProducts.biz] or use our services. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and other contact details you provide when contacting us or using our services.

Business Information: Company name, business address, and details related to your business operations.

Payment Information: Credit card numbers, billing addresses, and other financial information for processing transactions.

Usage Data: Information about how you interact with our website or services, including IP address, browser type, and usage patterns.

3. How We Use Your Information

We use your information for the following purposes:

To Provide and Improve Services: To process transactions, fulfill orders, and offer customer support.

To Communicate with You: To send updates, respond to inquiries, and provide information about our services.

To Personalize Your Experience: To tailor our services and communications based on your preferences.

To Comply with Legal Obligations: To adhere to legal and regulatory requirements.

4. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing and shipping.

For Legal Reasons: To comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of HERCULES PRODUCTS, INC, our customers, or others.

With Your Consent: With your explicit consent or as otherwise disclosed to you at the time of collection.

5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to or correction of your personal information.

Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze usage. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies for information on how they handle your data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: Service@HerculesProducts.biz

Phone: 770-303-0878

Address: 6596 New Peachtree Rd., Doraville, GA   30340

Thank you for entrusting HERCULES PRODUCTS, INC with your information.

Sincerely,

HERCULES PRODUCTS, INC

 

​